Refund policy
Return & Refund Policy – By Banan
Last updated: April 2026
Thank you for shopping at By Banan. Please read our refund policy carefully before making a purchase.
1. Digital Products – No Refund Policy All products sold at By Banan are digital downloads. Due to the nature of digital goods:
- All sales are final and non-refundable
- We do not accept returns or offer exchanges once a file has been accessed or downloaded
- By completing your purchase, you acknowledge and agree to this policy
2. Exceptions We understand that issues may arise. We will consider a resolution in the following cases:
- Duplicate Purchase – If you accidentally purchased the same product twice, contact us and we will issue a refund for the duplicate order
- File Not Delivered – If you did not receive your file after purchase, please check your spam/junk folder first, then contact us
- Corrupted or Damaged File – If the file you received is unreadable or corrupted, we will provide a replacement immediately
3. Non-Eligible Refund Reasons Refunds will not be granted for the following:
- Change of mind after purchase
- Failure to read the product description before buying
- Incompatibility with your device (please ensure your device supports PDF files before purchasing)
- Claiming you did not use the file after it has been accessed
4. How to Request Support If you believe your case qualifies for an exception, please contact us at:
Include the following in your message:
- Your full name
- Order number
- Description of the issue
We will respond within 2–3 business days
5. Changes to This Policy By Banan reserves the right to update this policy at any time. Any changes will be reflected on this page with a revised date.
6. Contact Us For any questions regarding our refund policy, please reach out at: 📧 Support@bybanan.com